EXCHANGE & REFUND
We are happy to offer an exchange or refund when the product is defect, we will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 10 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, socks underwear, beanies cannot be returned or exchanged for hygiene reasons.
As soon as we have received and approved your return,
it will take approximately 7 to 10 business to process your refund.
Late or Missing Refunds
In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your bank and regardless you have not gotten your refund yet. Please get in touch with us on our email
Standard Refund Method
Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.
Manufacturing Default Items
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Runs Couture and will be judged in a reasonable way. If you have received an item which is faulty, or the incorrect item in your delivery. We will help you rectifying this as soon as possible. Please email to with the image of the item showing the fault, a description of it and your order details.
Custom-made orders: upon receiving your order request, Runs Couture representative will contact you to collect your payment information and confirm the delivery window of your order. Please note that once a Custom-made order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.